Privacy Policy

1. Who We Are

Mixella is an Armenian brand operating from Armavir and presenting chocolate dragees, dried fruits, and sweet sujukh through this website. We act as the data controller for the personal data processed through this website and we process your data in accordance with the Republic of Armenia's Law on the Protection of Personal Data.

2. Information We Collect

We collect the information you provide when sending an enquiry, contacting us, or using the bag and favorites features, together with limited technical data about how you use the website:

• Contact details: name, email, phone number, and any address or delivery notes you include in a message or enquiry.
• Enquiry and bag details: products you selected, quantities, and the message you send with an order enquiry.
• Technical data: IP address, browser type, device, and cookies used to keep the bag, remember favorites and language, and improve the site.
• Analytics data, including pages viewed and actions taken on the site, used to understand usage in aggregate.

3. How We Use Your Information and Legal Basis

We process your data only on the following lawful grounds:

• To perform our contract with you — responding to enquiries, confirming product availability, and arranging fulfilment after Mixella accepts an order.
• To comply with legal obligations — tax, accounting, and consumer-protection rules of the Republic of Armenia.
• Based on your consent — for marketing communications and non-essential cookies; you can withdraw consent at any time.
• For our legitimate interests — improving the website, preventing fraud, and keeping our service secure.

4. Sharing With Third Parties

We share your data only with trusted partners who help us run our service, and we never sell it. These include:

• Logistics or delivery partners we appoint after an order is confirmed — they receive the recipient's name, address, and phone number only as needed to complete delivery.
• Analytics and infrastructure providers, including our hosting provider, whose services we use to operate and improve the site.
• State authorities of the Republic of Armenia, when disclosure is required by law.

5. International Data Transfers

Some of our service providers, such as our analytics and hosting providers, may store data on servers located outside the Republic of Armenia. Where this happens, we take reasonable steps to ensure that your data is protected to a standard consistent with the RA Law on the Protection of Personal Data.

6. Cookies and Analytics

We use cookies and similar technologies for two purposes:

• Essential cookies — to keep items in your bag, remember favorites and language, and keep basic site features working.
• Analytics cookies — used to measure traffic and understand how the site is used, so we can improve it. You can opt out at any time through your browser settings.

7. Your Rights

Under the Republic of Armenia's Law on the Protection of Personal Data you have the right to:

• Access the personal data we hold about you and obtain a copy of it.
• Request correction of inaccurate data or deletion of data we no longer need to keep.
• Object to or restrict processing in certain cases.
• Withdraw your consent at any time, where processing is based on consent.
• Lodge a complaint with the Personal Data Protection Agency of the Republic of Armenia (pdp.am) if you believe your rights have been infringed.

8. Data Security

We use reasonable technical and organizational measures — including HTTPS for all traffic and restricted internal access — to protect your data against unauthorized access, alteration, disclosure, or loss.

9. Data Retention

We keep your information only for as long as we need it:

• Order and enquiry records are kept for at least 5 years after the transaction or enquiry, in line with the tax and accounting requirements of the Republic of Armenia where applicable.
• Contact information from inquiries is kept for as long as we need it to respond and follow up.
• Analytics data is kept in aggregated form, with personal identifiers removed where possible.

10. Children's Privacy

Our website is not directed at children under 16 and we do not knowingly collect personal data from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on this page with the updated date.

12. Contact Us

If you have questions about this policy or your data, or would like to exercise any of your rights, you can reach us by email at [email protected], by phone at +374 94 164690 or +374 94 164696, or by post to Armavir, Armenia, 108th District, 573.